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4260 Eucalyptus Ave
Las Vegas, NV 89121
Business Hours: Please contact
Phone: (702) 799-5385
Fax: (702) 799-0202

Phone Issues

Several callers to the Help Desk have reported that they are receiving a message that states our help desk phone number is out of service. We have been in contact with Telecom and they are working on the issue. We appreciate your patience and hope to have the issue resolved quickly.

Encore Update

Validation of the new Infinite Campus data in Encore is complete.  Encore is now available. Please note that during validation, we noticed that many ethnicities either changed or were blank.  The Infinite Campus team is aware of this issue and is working on it.  Thank you for your patience and continued support. 

SEMS Help Desk Hours

SEMS help desk phone number - 702-799-0295 or 0099-0295 on the WAN.

The Help Desk is open Monday - Friday, 7:00 a.m. to 3:30 p.m., excluding holidays.

The Help Desk will have extended hours of 6:30 a.m. to 4:00 p.m., August 25 to September 5. We will resume normal business hours on September 8. 

Encore Access 

If you have changed school locations, please submit a new DP403 for your Encore access with Encore alone on the form. The directions for accessing this form electronically can be found on our Reference Materials page.


If you are having any technical difficulties or receiving error messages, please see our Known Issues page for possible solutions. Please continue to contact the Help Desk with any questions or concerns.




Encore Production

Encore Sandbox

Common Core State Standards

The new Common Core State Standards and the updated Nevada Standards are now a part of the goals in Encore. To access the Reading and Writing goals for Grades K-8 select Academic ELA (English Language Arts) under Domain. Goals for Grades 9-12 have not changed.


Please select the Known Issues link for assistance in resolving possible Adobe compatibility issues.


Quarterly Maintenance will occur from 5:00 p.m. on the Friday until 6:00 a.m. on the Monday of each of these weekends:
September 12-15, 2014
December 12-15, 2014